At Maviss Nap, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refunds and returns policy below.
Returns
You may return most items within 7 calendar days from the date of delivery. To be eligible for a return, the item must be:
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Unused, undamaged, and in the original packaging
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Accompanied by the original receipt or proof of purchase
Please note that customized or personalized products are not eligible for returns unless they arrive damaged or defective.
How to Initiate a Return
To start a return, please contact us within the 7-day return window at [email protected] with your order details and reason for the return. Our customer service team will guide you through the return process.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days. Refunds will be issued to the original method of payment used during the purchase.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 3 calendar days of delivery by emailing [email protected] with photos of the damage or defect. We will arrange for a replacement or refund promptly.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
Contact Us
If you have any questions regarding refunds or returns, please contact us at:
Email: [email protected]